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Tech Lead and Salesforce Administrator

AktivAsia
Asia
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Closing Date:
Wednesday, 5 June 2024
Open

About the Organisation

AktivAsia are activist educators and facilitators passionate about activist learning who facilitate training, education, research and organising to catalyse powerful people movements. If we are going to win campaigns for justice and rights, we need sharp strategies and increased participation in our campaigns. We need to bring more groups of diverse people, who withdraw their consent and cooperation from ‘business as usual’, into social change work. And if social change organisations are going to thrive, then education and training needs to be at the heart of the journey. Ongoing dynamic learning is core to social movements becoming bigger, smarter and stronger.

About the Job

AktivAsia is seeking a proactive Salesforce Administrator to design, develop, and enhance our Salesforce platform, ensuring an exceptional user experience. This role involves gathering requirements, creating scalable solutions, managing the product road map, and handling all aspects of user management, including support tickets and training. As AktivAsia builds a federated structure with teams in four countries and a regional support team, the Salesforce Administrator will play a crucial role in codifying, monitoring, and improving processes and systems to support the organization's growth and impact.

Key Responsibilities

  • Manage and improve on custom fields and objects created for our unique training and evaluation use cases.

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.

  • Salesforce configuration changes, including (but not limited to): Flows, assignment rules, approval processes, custom fields and objects, page layouts, Lightning pages and components, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.

  • Sandbox testing and change set deployment.

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

  • Identify unused or underutilised platform features.

  • Create a platform roadmap and define priorities, liaising with stakeholders.

  • Communicate any platform changes to end users and stakeholders.

  • Constantly monitor, identify, and address data quality issues through duplicate rules, field validation rules, formulas, record-triggered flows, and user training as needed.

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • Create a user support system and quickly respond to user issues.

  • Monitor and improve user adoption.

  • New user and ongoing user training

  • Technical documentation

  • Working with integrated applications including FormAssembly, Airtable, Notion and Mailchimp etc.

Requirements

Qualifications and Experience

  • Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with the Salesforce Nonprofit Success Pack (NPSP).

  • Other, more relevant super badges

  • Certified Salesforce Administrator OR a non-certified admin with a strong nonprofit background

  • Additional helpful skills: Webflow, Javascript, HTML and CSS, Java, Apex, SQL, UX design principles, APIs and webhooks

Desirable:

  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

  • Bachelor’s/Postgraduate degree, or professional qualification

Key Competencies and Criteria

Required:

  • Proactive attitude to platform enhancements

  • Designing scalable, best practice solutions

  • Excellent relationship-building skills

  • Liaising with stakeholders at all levels

  • Proficient in professional English, verbal and written

  • Translating requirements into technical solutions

  • Training end users and key stakeholders

  • Technical documentation

  • Responsive to questions

  • Experience with Salesforce configuration changes (Flow, assignment rules, approval processes, etc.)

  • Functional expertise in managing multiple projects and understanding all work streams

  • Teamwork and mentoring skills

  • Independent motivation and good self-management

  • Experience with remote collaborative tools

  • Flexibility to work different hours for various time zones

Desirable:

  • Continued personal/professional development

  • Ongoing advancement of Salesforce skills

  • Willingness to travel

To apply

To apply, email your application by Wednesday 5th June 2024 to callum@actionappointments.co.za

About the Organisation

AktivAsia are activist educators and facilitators passionate about activist learning who facilitate training, education, research and organising to catalyse powerful people movements. If we are going to win campaigns for justice and rights, we need sharp strategies and increased participation in our campaigns. We need to bring more groups of diverse people, who withdraw their consent and cooperation from ‘business as usual’, into social change work. And if social change organisations are going to thrive, then education and training needs to be at the heart of the journey. Ongoing dynamic learning is core to social movements becoming bigger, smarter and stronger.

About the Job

AktivAsia is seeking a proactive Salesforce Administrator to design, develop, and enhance our Salesforce platform, ensuring an exceptional user experience. This role involves gathering requirements, creating scalable solutions, managing the product road map, and handling all aspects of user management, including support tickets and training. As AktivAsia builds a federated structure with teams in four countries and a regional support team, the Salesforce Administrator will play a crucial role in codifying, monitoring, and improving processes and systems to support the organization's growth and impact.

Key Responsibilities

  • Manage and improve on custom fields and objects created for our unique training and evaluation use cases.

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.

  • Salesforce configuration changes, including (but not limited to): Flows, assignment rules, approval processes, custom fields and objects, page layouts, Lightning pages and components, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.

  • Sandbox testing and change set deployment.

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

  • Identify unused or underutilised platform features.

  • Create a platform roadmap and define priorities, liaising with stakeholders.

  • Communicate any platform changes to end users and stakeholders.

  • Constantly monitor, identify, and address data quality issues through duplicate rules, field validation rules, formulas, record-triggered flows, and user training as needed.

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • Create a user support system and quickly respond to user issues.

  • Monitor and improve user adoption.

  • New user and ongoing user training

  • Technical documentation

  • Working with integrated applications including FormAssembly, Airtable, Notion and Mailchimp etc.

Requirements

Qualifications and Experience

  • Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with the Salesforce Nonprofit Success Pack (NPSP).

  • Other, more relevant super badges

  • Certified Salesforce Administrator OR a non-certified admin with a strong nonprofit background

  • Additional helpful skills: Webflow, Javascript, HTML and CSS, Java, Apex, SQL, UX design principles, APIs and webhooks

Desirable:

  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

  • Bachelor’s/Postgraduate degree, or professional qualification

Key Competencies and Criteria

Required:

  • Proactive attitude to platform enhancements

  • Designing scalable, best practice solutions

  • Excellent relationship-building skills

  • Liaising with stakeholders at all levels

  • Proficient in professional English, verbal and written

  • Translating requirements into technical solutions

  • Training end users and key stakeholders

  • Technical documentation

  • Responsive to questions

  • Experience with Salesforce configuration changes (Flow, assignment rules, approval processes, etc.)

  • Functional expertise in managing multiple projects and understanding all work streams

  • Teamwork and mentoring skills

  • Independent motivation and good self-management

  • Experience with remote collaborative tools

  • Flexibility to work different hours for various time zones

Desirable:

  • Continued personal/professional development

  • Ongoing advancement of Salesforce skills

  • Willingness to travel

To apply

To apply, email your application by Wednesday 5th June 2024 to callum@actionappointments.co.za

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