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Tenant Liaison Officer

1/1
SOHCO
Durban, South Africa
Closing Date:
Thursday, 3 June 2021
Open

About the Organisation

In 1999 the SOHCO Amalinda development was initiated, with the support of the Flemish government, to address the prevailing shortage of social housing stock in East London in the Eastern Cape. Market surveys, land assembly, planning and funding applications were prepared and subsidies approved in early 2000, for the development of Sohco’s first project, Amalinda Village, in East London.

The process that SOHCO follows as a non-profit Social Housing Institution is to source well located land and develop affordable units for the rental market. As part of the development process, SOHCO applies to Government for a captial grant which pays for part of the construction of the development. The balance of the development costs are then sourced by SOHCO as loan finance. This method of financing allows SOHCO to develop units for the Social Housing RENTAL market and in the process enables the units to be rented out at lower than normal market rental value.

About the Job

SOHCO seeks to appoints a Tenant Liaison Officer (TLO) to oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units, and management of service providers and maintenance of the building.

Key Responsibilities

  • Engage in marketing activities by participating in formal and informal networking activities

  • Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)

  • Complete credit checks and rate applications that have been through credit vetting process

  • Generate and process qualifying tenants’ lease agreements and ensure that leases are signed

  • Brief new tenants on council requirements and on deposit requirements

  • Oversee the handover process to new tenants, ensuring that all relevant documentation is complete and forms are signed

  • Open accounts for new tenants on Novtel system and capture deposit payment (receipt and allocate)

  • Identify where payments are to be allocated and query “unknown” deposits

  • Reconcile bank statements with payments received and monitor any historical accounts directly between tenant and municipality every 3 months, flag arrears accounts for action

  • Perform internal health & safety inspections and regularly coordinate external health and safety inspection

  • Establish, communicate with and support tenant focus groups and deal with complaints between parties to facilitate amicable resolutions

  • Communicate with tenants on newsletter and information letters

  • Perform condition and tenant audits on site and ensure compliance on all parts, reporting any faults to the relevant authority

  • Liaise with the maintenance service providers as required to attend to common area maintenance and unit repairs

  • Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues

Requirements

  • Grade 12 education

  • Relevant qualification in built environment, ie building/property management

  • 3 years building management, property management and tenant liaison experience

  • 2 years administration experience

  • Basic accounting knowledge and experience

  • Computer literacy is essential

  • Eviction Management (Basic) and lease agreement management (Basic)

  • Fluent in English and IsiZulu.

To apply

Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 04th June 2021 to tracy@actionappointments.co.za 

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About the Organisation

In 1999 the SOHCO Amalinda development was initiated, with the support of the Flemish government, to address the prevailing shortage of social housing stock in East London in the Eastern Cape. Market surveys, land assembly, planning and funding applications were prepared and subsidies approved in early 2000, for the development of Sohco’s first project, Amalinda Village, in East London.

The process that SOHCO follows as a non-profit Social Housing Institution is to source well located land and develop affordable units for the rental market. As part of the development process, SOHCO applies to Government for a captial grant which pays for part of the construction of the development. The balance of the development costs are then sourced by SOHCO as loan finance. This method of financing allows SOHCO to develop units for the Social Housing RENTAL market and in the process enables the units to be rented out at lower than normal market rental value.

About the Job

SOHCO seeks to appoints a Tenant Liaison Officer (TLO) to oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units, and management of service providers and maintenance of the building.

Key Responsibilities

  • Engage in marketing activities by participating in formal and informal networking activities

  • Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)

  • Complete credit checks and rate applications that have been through credit vetting process

  • Generate and process qualifying tenants’ lease agreements and ensure that leases are signed

  • Brief new tenants on council requirements and on deposit requirements

  • Oversee the handover process to new tenants, ensuring that all relevant documentation is complete and forms are signed

  • Open accounts for new tenants on Novtel system and capture deposit payment (receipt and allocate)

  • Identify where payments are to be allocated and query “unknown” deposits

  • Reconcile bank statements with payments received and monitor any historical accounts directly between tenant and municipality every 3 months, flag arrears accounts for action

  • Perform internal health & safety inspections and regularly coordinate external health and safety inspection

  • Establish, communicate with and support tenant focus groups and deal with complaints between parties to facilitate amicable resolutions

  • Communicate with tenants on newsletter and information letters

  • Perform condition and tenant audits on site and ensure compliance on all parts, reporting any faults to the relevant authority

  • Liaise with the maintenance service providers as required to attend to common area maintenance and unit repairs

  • Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues

Requirements

  • Grade 12 education

  • Relevant qualification in built environment, ie building/property management

  • 3 years building management, property management and tenant liaison experience

  • 2 years administration experience

  • Basic accounting knowledge and experience

  • Computer literacy is essential

  • Eviction Management (Basic) and lease agreement management (Basic)

  • Fluent in English and IsiZulu.

To apply

Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 04th June 2021 to tracy@actionappointments.co.za