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Senior Staff Trainer

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Church World Service
Pretoria, South Africa
Closing Date:
Thursday, 17 June 2021
Open

About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

This position is responsible for the development of training materials and delivery of trainings to RSC staff to ensure all are compliant with standard operating procedures. The position also works closely with USRAP Programs Management and assists in designing and administrating assessments. Staff trainers may be deployed to the field to conduct observations or monitor training and compliance. This position reports directly to the Training Manager.

Key Responsibilities

  • Assist RSC Africa Programs Management to on-board all new USRAP Programs staff, ensuring that all are proficient in RSC Africa P&Ps, in concert with the WRAPS trainer.

  • Together with Programs Management, carry out training needs assessments and analyze collected needs assessment data, to inform Training Unit priorities and organizational training needs.

  • Contribute to the development of training materials and manuals housed by the Training Unit.

  • Develop and facilitate 90-day evaluations, hiring assessments and semi-annual training assessments, in coordination with RSC Africa Programs Management.

  • Develop and report on indicators for measuring the level of training success.

  • Track delivered trainings and maintain attendance records. Participate in inter-departmental process reviews with other Program staff.

  • Use known education principles and stay up-to-date on new training methods and techniques.

  • Maintain a current understanding of the US Refugee Admissions Program guidelines, PRM Program Announcements, DHS policies and CWS RSC Africa’s Policies and Procedures.

  • Follow instructions from the Supervisor with a positive and receptive attitude

  • Performs other duties as assigned to enhance the effectiveness of RSC Africa Programs.

Requirements

  • Travel occasionally, sometimes at short notice

  • Resolve problems and develop solutions with minimal supervision.

  • Communicate effectively both verbally and in writing;

  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public

  • Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP

  • Maintain a high performance standard with attention to detail

  • Work independently and contribute to overall operations of RSC Africa

  • Take initiative in the development and completion of projects and lead others and address issues as they arise

  • Maintain strict confidentiality with RSC Africa’s administrative and operational information

  • Manage a large and diverse workload under pressure with competing priorities

  • Analyze and solve complex problems and make sound decisions;

  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;

  • Effectively manage RSC Africa’s resources

  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

To apply

A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to callum@actionappointments.co.za

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About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

This position is responsible for the development of training materials and delivery of trainings to RSC staff to ensure all are compliant with standard operating procedures. The position also works closely with USRAP Programs Management and assists in designing and administrating assessments. Staff trainers may be deployed to the field to conduct observations or monitor training and compliance. This position reports directly to the Training Manager.

Key Responsibilities

  • Assist RSC Africa Programs Management to on-board all new USRAP Programs staff, ensuring that all are proficient in RSC Africa P&Ps, in concert with the WRAPS trainer.

  • Together with Programs Management, carry out training needs assessments and analyze collected needs assessment data, to inform Training Unit priorities and organizational training needs.

  • Contribute to the development of training materials and manuals housed by the Training Unit.

  • Develop and facilitate 90-day evaluations, hiring assessments and semi-annual training assessments, in coordination with RSC Africa Programs Management.

  • Develop and report on indicators for measuring the level of training success.

  • Track delivered trainings and maintain attendance records. Participate in inter-departmental process reviews with other Program staff.

  • Use known education principles and stay up-to-date on new training methods and techniques.

  • Maintain a current understanding of the US Refugee Admissions Program guidelines, PRM Program Announcements, DHS policies and CWS RSC Africa’s Policies and Procedures.

  • Follow instructions from the Supervisor with a positive and receptive attitude

  • Performs other duties as assigned to enhance the effectiveness of RSC Africa Programs.

Requirements

  • Travel occasionally, sometimes at short notice

  • Resolve problems and develop solutions with minimal supervision.

  • Communicate effectively both verbally and in writing;

  • Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public

  • Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP

  • Maintain a high performance standard with attention to detail

  • Work independently and contribute to overall operations of RSC Africa

  • Take initiative in the development and completion of projects and lead others and address issues as they arise

  • Maintain strict confidentiality with RSC Africa’s administrative and operational information

  • Manage a large and diverse workload under pressure with competing priorities

  • Analyze and solve complex problems and make sound decisions;

  • Work well as a team in a multi-cultural environment while maintaining a high level of motivation;

  • Effectively manage RSC Africa’s resources

  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

To apply

A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to callum@actionappointments.co.za