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Senior IT Officer

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Church World Service
Pretoria, South Africa
Closing Date:
Thursday, 17 June 2021
Open

About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

This position is primarily responsible for taking lead in ensuring the effective, efficient, and secure operation of all computer systems within the RSC Africa Pretoria sub office by managing all activities related to IT. The position leads IT support in the Pretoria sub office for programs and administrative staff, coordinates regional circuit rides, provides technical maintenance on software and hardware, and supervises the IT Officer.

Key Responsibilities

  • Achieves and maintains thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management for the Pre USCIS case file processing.

  • Takes lead in managing the day-to-day running, maintenance, administration, and development of IT facilities in RSC Africa’s Pretoria sub office.

  • Plans, organizes, controls, and evaluates the operations of information systems and electronic data processing in the sub office.

  • Maintains the security and the integrity of the server and network infrastructure, which includes communication systems, user endpoints, and the entire information system.

  • Compliance management; enforces the adoption of the NIST 800-53 security framework controls and other legal information systems requirements in South Africa. This includes recommending, maintaining (documenting), and enforcing written IT policies, standards, and procedures.

  • Supervises the IT Officer; this includes performance reviews, training, mentoring, and monitoring time and attendance.

  • Oversees staff IT support, resolves escalated helpdesk requests, and monitors the helpdesk system in coordination with the Nairobi based IT support supervisor.

  • Manages the sub office IT projects in close coordination with the Nairobi based IT Manager. This includes handling multiple project responsibilities simultaneously, prioritizing work and resolving technical emergencies as they may occur.

  • Identifies staff IT training needs, plans, and delivers IT training to information systems users including new hires IT orientation in coordination with the Training Department.

  • Ensuring business continuity by providing complete backup of all computer systems and infrastructure in case of system failure or disaster.

Requirements

  • Bachelor’s degree in an IT field is required.

  • Other advanced IT related professional training is required.Eight (8) years of paid work experience required.

  • 8 years’ of paid work experience is required.

  • 6 years of experience in IT related field is required.

  • 3 years’ experience in managing, maintaining and design of computer systems, preferably Windows based, is preferred.

  • Experience in managing major IT projects is preferred.

  • Knowledge required in specific Microsoft Database technologies – see full Job Description for details

  • Knowledge in networking (LAN, WLAN and VPN), especially with Cisco managed devices (Firewalls, Routers, and switches)

  • Knowledge of TCP/IP Architecture and OSI Model.

  • Strong knowledge of using and managing IT Helpdesk systems.

  • Must be able to discuss technical information with users of diverse technical levels and discern their needs

To apply

A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to tracy@actionappointments.co.za

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About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

This position is primarily responsible for taking lead in ensuring the effective, efficient, and secure operation of all computer systems within the RSC Africa Pretoria sub office by managing all activities related to IT. The position leads IT support in the Pretoria sub office for programs and administrative staff, coordinates regional circuit rides, provides technical maintenance on software and hardware, and supervises the IT Officer.

Key Responsibilities

  • Achieves and maintains thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management for the Pre USCIS case file processing.

  • Takes lead in managing the day-to-day running, maintenance, administration, and development of IT facilities in RSC Africa’s Pretoria sub office.

  • Plans, organizes, controls, and evaluates the operations of information systems and electronic data processing in the sub office.

  • Maintains the security and the integrity of the server and network infrastructure, which includes communication systems, user endpoints, and the entire information system.

  • Compliance management; enforces the adoption of the NIST 800-53 security framework controls and other legal information systems requirements in South Africa. This includes recommending, maintaining (documenting), and enforcing written IT policies, standards, and procedures.

  • Supervises the IT Officer; this includes performance reviews, training, mentoring, and monitoring time and attendance.

  • Oversees staff IT support, resolves escalated helpdesk requests, and monitors the helpdesk system in coordination with the Nairobi based IT support supervisor.

  • Manages the sub office IT projects in close coordination with the Nairobi based IT Manager. This includes handling multiple project responsibilities simultaneously, prioritizing work and resolving technical emergencies as they may occur.

  • Identifies staff IT training needs, plans, and delivers IT training to information systems users including new hires IT orientation in coordination with the Training Department.

  • Ensuring business continuity by providing complete backup of all computer systems and infrastructure in case of system failure or disaster.

Requirements

  • Bachelor’s degree in an IT field is required.

  • Other advanced IT related professional training is required.Eight (8) years of paid work experience required.

  • 8 years’ of paid work experience is required.

  • 6 years of experience in IT related field is required.

  • 3 years’ experience in managing, maintaining and design of computer systems, preferably Windows based, is preferred.

  • Experience in managing major IT projects is preferred.

  • Knowledge required in specific Microsoft Database technologies – see full Job Description for details

  • Knowledge in networking (LAN, WLAN and VPN), especially with Cisco managed devices (Firewalls, Routers, and switches)

  • Knowledge of TCP/IP Architecture and OSI Model.

  • Strong knowledge of using and managing IT Helpdesk systems.

  • Must be able to discuss technical information with users of diverse technical levels and discern their needs

To apply

A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to tracy@actionappointments.co.za