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Field Processing Manager

1/1
Church World Service
Pretoria, South Africa
Closing Date:
Thursday, 17 June 2021
Open

About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

The Field Processing Manager is responsible for overseeing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa. This includes managing workflow within the Pre-screening and Adjudications teams and collaborating with other program departments. This position ensures that RSC Africa’s processing priorities and targets are met and that standard operating procedures are strictly followed. The position is a member of the RSC Africa Leadership Team.

Key Responsibilities

  • Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.

  • Ensures development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa and specifically ensures their designated SOP is up to date and adhered to.

  • Conducts job function observations of field processing staff to ensure compliance is met and identifies any areas of improvement

  • Closely monitors the movement of cases through the Pre-USCIS pipeline, ensuring cases are being processed and presented according to USRAP priorities.

  • Creates Pre-screening and USCIS circuit ride projections for partners, in coordination with the Field Processing Managers, Field Processing Coordinator and Deputy Director.

  • Acts as the point person for staff inquiries relating to processing a case.

  • Develops and maintains effective relationships with RSC implementing partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies. Represents organizational policies and culture to staff.

  • Provides direct supervision and leadership to the Field Processing Supervisors, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.

  • Develops and implements training modules for Field Processing staff, in coordination with the Training unit, and ensures that staff receive cross training on different aspects of refugee processing, and that they are monitored and evaluated.

  • Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.

  • Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.

  • Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.

Requirements

  • Bachelor’s Degree or four years of relevant paid work experience in lieu of a Bachelor’s Degree required.

  • Eight years of paid work experience is required

  • Three years of direct supervisory experience is required

  • Experience in overseas processing or US refugee resettlement is required

  • Thorough knowledge of the US Refugee Admissions Program and WRAPS database

  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access

  • Excellent organizational and time management skills

  • Strong verbal and written English language skills

  • Certificate of Good Conduct issued within the last one year (12 months) required before the start of employment.

To apply

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to callum@actionappointments.co.za

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About the Organisation

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.

About the Job

The Field Processing Manager is responsible for overseeing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa. This includes managing workflow within the Pre-screening and Adjudications teams and collaborating with other program departments. This position ensures that RSC Africa’s processing priorities and targets are met and that standard operating procedures are strictly followed. The position is a member of the RSC Africa Leadership Team.

Key Responsibilities

  • Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.

  • Ensures development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa and specifically ensures their designated SOP is up to date and adhered to.

  • Conducts job function observations of field processing staff to ensure compliance is met and identifies any areas of improvement

  • Closely monitors the movement of cases through the Pre-USCIS pipeline, ensuring cases are being processed and presented according to USRAP priorities.

  • Creates Pre-screening and USCIS circuit ride projections for partners, in coordination with the Field Processing Managers, Field Processing Coordinator and Deputy Director.

  • Acts as the point person for staff inquiries relating to processing a case.

  • Develops and maintains effective relationships with RSC implementing partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies. Represents organizational policies and culture to staff.

  • Provides direct supervision and leadership to the Field Processing Supervisors, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.

  • Develops and implements training modules for Field Processing staff, in coordination with the Training unit, and ensures that staff receive cross training on different aspects of refugee processing, and that they are monitored and evaluated.

  • Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.

  • Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.

  • Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.

Requirements

  • Bachelor’s Degree or four years of relevant paid work experience in lieu of a Bachelor’s Degree required.

  • Eight years of paid work experience is required

  • Three years of direct supervisory experience is required

  • Experience in overseas processing or US refugee resettlement is required

  • Thorough knowledge of the US Refugee Admissions Program and WRAPS database

  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access

  • Excellent organizational and time management skills

  • Strong verbal and written English language skills

  • Certificate of Good Conduct issued within the last one year (12 months) required before the start of employment.

To apply

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.


Email your full application (biosummary form, letter of motivation and detailed CV) by Friday 18th June 2021 to callum@actionappointments.co.za